CAIS Labels
Privacy Policy
Last updated: 13 November 2026
This policy explains how Concept AI Solutions collects, uses, shares and protects personal information through the CAIS Labels website and when you contact us or buy from us, and the choices and rights you have. We handle personal information in line with Canada's private-sector privacy laws: the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where they apply, the provincial laws of Alberta, British Columbia and Quebec.
The short version
- We don't sell or rent personal information, and we don't use advertising cookies.
- Analytics cookies stay off unless you choose Accept in the cookie banner. You can change your choice at any time with .
- The interactive demo runs in your browser. Recipes, product details, logos and images you add to it are not sent to us.
- Quote and demo requests open in your own email app, so we only receive what you choose to send.
- You can ask to see, correct or delete your personal information by contacting our Privacy Officer.
Who we are
CAIS Labels, also known as ConceptAI Solutions Labels, is provided by Concept AI Solutions. Concept AI Solutions is responsible for the personal information under its control, including information that service providers handle for us.
Our Privacy Officer is accountable for our privacy practices and answers questions about this policy, including questions about how our service providers outside Canada handle personal information. You can reach the Privacy Officer by email at conceptaisolution@gmail.com or by phone at 780-803-5265.
What this policy covers
This policy applies to this website, including the interactive demo, and to personal information we receive when you call or email us, request a quote or demo, buy from us or ask for help. Other websites you reach through links on this site, such as government and regulator sites, have their own privacy policies.
Information we collect
When you visit the website
Like any website, our hosting provider's servers receive technical information from your browser with each request, such as your IP address, browser and device type, the page requested, the page that linked to it, and the date and time. This is needed to deliver the site and protect it from misuse. Your browser also loads the site's fonts from Google Fonts and some images from our hosting provider's image service, so those services receive the same kind of technical information.
Analytics, only if you accept
If you choose Accept in the cookie banner, our hosting provider's analytics records the pages you view, when and for how long, the site or link that brought you here (including campaign tags in the link, such as utm_source), and a random visit ID stored in your browser. If you're signed in, it also records your account ID. We use this only to understand how the site is used. If you choose Reject, or don't choose, this analytics does not run.
When you use the interactive demo
The demo runs entirely in your browser. The product details, recipes, ingredients, text, logos and images you add stay on your device and are cleared when you reload or leave the page. Label images you export are created on your device.
When you contact us
When you call or email us, we receive your name, email address or phone number, and anything you choose to include. Our quote and demo email templates suggest details such as your business name, type of business, province, typical label sizes, preferred demo times and phone number. Share only what you're comfortable with.
When you buy from us
We collect the contact, business and billing details needed to prepare quotes, invoices and receipts, deliver and set up the software, create your custom label templates and provide support. This can include your logo and branding files. We don't collect payment card details through this website.
If you sign in
If you sign in to an account with us, our hosting provider processes your name, email address and sign-in details (a password, or the account you sign in with, such as Google) to keep your account secure, along with any details you add for two-step verification, such as a phone number.
How we use information
We use personal information to:
- deliver, maintain and secure the website;
- reply to questions, prepare quotes and arrange demos;
- sell, deliver, set up and support the software and your custom templates;
- keep business, accounting and tax records;
- with your consent, understand how the website is used and improve it; and
- meet legal obligations and protect our legal rights.
We use personal information only for these purposes or for purposes you would reasonably expect, and we'll ask for your consent before using it for a new purpose unless the law permits otherwise. We send promotional email only if you've agreed to receive it or the law otherwise allows it, and you can unsubscribe at any time.
Storage outside Canada
Our service providers may store and process personal information outside your province and outside Canada, including in the United States and other countries where they or their subcontractors operate. While it is there, it is subject to the laws of those countries and may be accessible to their courts, law enforcement and national security authorities. You can ask our Privacy Officer for written information about our policies and practices for service providers outside Canada.
How long we keep information
- Emails and notes about questions, quotes and demos: up to two years after our last contact, unless you become a customer.
- Customer, sales and billing records: while you're a customer, then for six years after the end of the tax year they relate to, as Canadian tax law requires.
- Your cookie choice: 12 months, after which we ask again.
- Analytics: held by our hosting provider under its retention settings. We use it only as summary reports, such as page-view counts.
When we no longer need personal information, we delete it or make it anonymous.
How we protect information
We use safeguards suited to the sensitivity of the information, including encrypted (HTTPS) connections, strong passwords and two-step verification on our business accounts, access limited to the people who need it, and reputable service providers. No method of sending or storing information is completely secure. If a privacy breach creates a real risk of significant harm to you, we'll notify you and the appropriate privacy regulator as the law requires.
Your rights and choices
Subject to limited exceptions in the law, you can:
- ask whether we hold personal information about you, and get a copy of it;
- ask us to correct information that is inaccurate or incomplete;
- withdraw your consent, for example by rejecting analytics in or asking us to stop contacting you (we'll explain if this affects what we can do for you);
- ask us to delete information we no longer need to keep; and
- in Quebec, ask for computerized information you gave us in a structured, commonly used technological format.
To make a request, contact our Privacy Officer. We may ask you to confirm your identity first. We'll respond within 30 days, and there is no charge. If we can't fully meet a request, we'll explain why.
Children
Our website and services are for businesses. They are not directed at children, and we don't knowingly collect personal information from anyone under 14. If you believe a child has given us personal information, contact us and we'll delete it.
Changes to this policy
We'll update this policy when our practices or the law change, and change the date at the top of this page. If a change is significant, we'll point it out on this page, and if it affects cookies, we'll ask for your cookie choice again.
Contact us and complaints
If you have a concern, please contact us first so we can try to resolve it. You also have the right to complain to the Office of the Privacy Commissioner of Canada or to the privacy commissioner in your province: